Refund policy
Refund Policy
At Cherished Haven, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the terms below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in the same condition in which you received it.
- Be returned in its original packaging where applicable.
- Include all accessories, tags, inserts, or components originally included with the product.
- Include proof of purchase or your order number.
To request a return, please contact us at:
Email: bluebunny261@outlook.com
Please do not send products back without contacting us first.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized products.
- Gift cards.
- Clearance or final-sale products.
- Products damaged through misuse or improper handling.
- Items returned more than 30 days after delivery.
If you are unsure whether your product is eligible for return, contact us before sending it back.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at bluebunny261@outlook.com.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs or video showing the damage or incorrect item.
If the claim is approved, we may offer a replacement, refund, or other appropriate resolution.
Return Shipping
Unless an item is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
For approved damaged or incorrect item claims, we may provide a prepaid return label or otherwise reimburse reasonable return shipping expenses.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow your bank, credit card issuer, or payment provider additional time to process and post the refund.
Exchanges
If you would like a different product, please contact us.
In many cases, the fastest way to receive another item is to return the original item and place a new order.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipping.
Contact
For questions regarding returns or refunds:
Cherished Haven
Email: bluebunny261@outlook.com
Phone: +1 470-912-7146
559 Ebenezer Church Rd
Jefferson, Georgia 30549
United States