Shipping policy

Shipping Policy

Thank you for shopping with Cherished Haven.

This Shipping Policy explains how we process and deliver orders placed through cherishedhaven.shop.

Order Processing

Orders are generally processed after payment has been successfully authorized.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Customers will normally receive an order confirmation after completing their purchase.

Once an order ships, tracking information may be provided when available.

Shipping Locations

We may ship products to customers within the United States and other supported destinations.

Available shipping destinations and shipping rates will be displayed at checkout.

We reserve the right to restrict shipping to certain locations.

Estimated Delivery

Delivery times shown on our website or during checkout are estimates and are not guaranteed.

Delivery may be affected by:

  • Carrier delays.
  • Weather.
  • Holidays.
  • High order volumes.
  • Customs processing.
  • Incorrect or incomplete addresses.
  • Events outside our reasonable control.

Cherished Haven is not responsible for delays caused by shipping carriers or customs authorities.

Shipping Charges

Shipping costs, when applicable, will be calculated and displayed before checkout is completed.

Some products or orders may qualify for free shipping when indicated on our website.

Tracking

When tracking is available, customers may receive a tracking number by email after the order has shipped.

Please allow time for the shipping carrier to update the tracking information.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

If you notice an error in your address, please contact us immediately at:

bluebunny261@outlook.com

We cannot guarantee that an address can be changed after an order has entered fulfillment.

Cherished Haven is not responsible for orders delivered incorrectly because the customer provided an inaccurate or incomplete address.

Lost Packages

If tracking shows that your order has not been delivered within a reasonable period, please contact us.

We may assist with contacting the carrier or investigating the shipment.

If tracking shows a package as delivered but you cannot locate it, please:

  1. Check around your delivery location.
  2. Ask household members or neighbors.
  3. Contact the carrier.
  4. Contact us if the package still cannot be located.

Damaged Shipments

If your package or product arrives damaged, please contact us promptly with photographs of:

  • The damaged product.
  • The outer shipping package.
  • The shipping label.

We will review the issue and determine the appropriate resolution.

International Orders

For international shipments, customers may be responsible for customs duties, taxes, VAT, import fees, or other charges imposed by the destination country.

These charges are generally not included in the purchase price unless specifically stated.

Contact

Shipping questions may be sent to:

Cherished Haven
Email: bluebunny261@outlook.com
Phone: +1 470-912-7146
Website: cherishedhaven.shop